The ability to add multiple tags, canned responses, and notes within a ticket thread makes it a bonus to use with coworkers. The user interface is very easy to comprehend and learn, coupled with helpful statistics and features Happy Fox is a very fluid system to use. Want to it more personalized? With custom CSS design, you can change the font colors, styles, and structure to match the look of your company’s website. Give your brand a name and a personalized description beneath it. This can be accomplished by uploading your logo to the Support Center and your Staff portal. First and foremost, you can easily personalize the platform to match the look and feel of your brand. The platform can also be completely customized. I like why it allows the system to be attached to both my computer and mobile devices, its interface is attractive and optimal, in this way we can make notifications of any device attentive They are constant so it makes us be more attentive to the system. It is a different software from the others that has worked and provided important solutions. This allows your team to easily manage customer conversations across multiple channels. What’s the best part? All incoming tickets are automatically classified as customer support, sales, marketing, or billing. It is simple and appealing, making it easy to navigate this platform. The user interface is one of the platform’s most notable features. Scale Plus- $ 4,999 / month (20 Custom Fields, 250,000 Tickets / year)Īll these plans come with SSL security, unlimited agents, smart rules, knowledge base, multilingual support, rich text formatting in tickets and iOS & Android apps.The pricing will go down when you move onto longer annual contracts. Please note that the pricing mentioned above is based on monthly plans. Enterprise Plus- $ 99 Per agent/mo (Everything in Enterprise, Agent Scripting 24/7, Email/Chat/Phone Support, Customer Success Manager).Enterprise- $ 79 Per agent/mo (Everything in Fantastic, Proactive Agent Collision, Task Management, 24/7 Email/Chat Support).Fantastic- $ 59 Per agent/mo (Everything in Mighty, Multi-brand Helpdesk, SLA Breach Notification, 24/7 Email Support).Mighty- $ 39 Per agent/mo (Omnichannel Ticket Creation, SLA Management, Knowledge Base, etc).Here are the different plans for the agent-based pricing model : They also offer a 14-day free trial with full access to all features. We love the product and use it daily.Happyfox provides eight different paid packages based on either agent-based pricing or unlimited agents. I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". When I'm busy, I can either show no chat available, or have an offline email-only "mode". Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone. It also helps with customers whose first language is not English. It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area). HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide).
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